Travelport’s New Tech Chief Is Modernizing How Travel Agencies Book Trips
In an industry ripe for disruption, Travelport is shaking up the traditional travel booking landscape with fresh tech leadership and a bold vision for the future. Andrew Jordan, the company’s newly appointed Chief Product and Technology Officer, is spearheading a major digital transformation aimed squarely at travel agencies—the backbone of the global travel ecosystem.
With a rich background from Carlson Wagonlit Travel and senior tech leadership roles spanning NBC Universal to Thomson Reuters, Jordan brings a seasoned yet forward-thinking approach to Travelport’s vast technology portfolio. His mission? To modernize how travel agents book trips by blending AI-powered tools with flexible, agent-centric workflows that respect the realities of front-line travel professionals while anticipating the seismic changes coming from generative AI.
A New Playbook for Travel Tech
Travelport has long been a key player in the travel technology space, connecting agencies with flights, hotels, and car rentals worldwide. But as travelers’ expectations evolve and digital-native fintech disruptors set new standards for speed and personalization, the company recognizes that static legacy systems won’t cut it anymore.
Jordan reflects this urgency: “Where the hockey puck is going, technologically speaking, is something that’s going to feel a little bit more uncomfortable for the travel industry,” he told Skift in a recent interview. His nod to fintech innovators like Monzo and Revolut underscores Travelport’s ambition to emulate the swift and convenient customer experiences fintech firms deliver—only tailored to the complex workflows of travel agents.
The Agent-Centric Revolution
One of the keystones of Jordan’s strategy is to meet travel agents exactly where they are. That means building tools that adapt to the diverse ways agencies operate—from cutting-edge graphical interfaces to command-line workflows favored by power users. This hybrid approach ensures agents retain control while benefiting from modern technology.
Travelport is investing heavily in AI to power smarter search, pricing, and personalized recommendations. Behind the scenes, the company is consolidating multiple platform acquisitions to streamline user experience and accelerate innovation cycles. These integrated systems aim to reduce friction and boost booking speed, helping agents serve customers faster and with more tailored options.
Ready for the Generative AI Wave
While AI has already made waves with predictive analytics and chatbots, generative AI promises to be a game-changer. Travelport sees this technology as a catalyst that will transform the very nature of travel booking—automating routine tasks, generating customized itineraries on-the-fly, and even anticipating traveler preferences before they articulate them.
Jordan is preparing Travelport to harness this potential responsibly and creatively, positioning the company as a pure-play travel agency technology provider in a market filled with fragmented, generic solutions.
Backed by Strategic Investments
Travelport’s digital ambitions are buoyed by solid financial footing. The company has secured significant private equity investment, enabling it to consolidate its tech stack and fuel innovation without diluting focus.
Integration of recent acquisitions has further expanded the company’s capabilities, allowing it to offer more comprehensive and agile solutions while maintaining a clear commitment to travel agencies’ unique needs.
The Future of Booking Is Here
At a time when consumer preferences shift rapidly and travel becomes more personalized, Travelport’s renewed tech leadership is poised to redefine agency booking systems. By marrying AI-driven intelligence with flexible, agent-first design, Andrew Jordan is leading the charge toward a future where travel booking is faster, smarter, and more intuitive than ever before.
For travel agencies worldwide, the promise is clear: the booking tools of tomorrow will empower agents to deliver exceptional experiences with greater ease and speed—transforming travel from a transaction into a seamless journey.
Learn more about Travelport’s game-changing tech vision in the full Skift interview:
Travelport’s New Tech Chief Aims to Modernize How Agencies Book Trips
Keywords: Travelport, travel technology, AI, travel agencies, booking systems, Andrew Jordan, digital transformation
Published: July 11, 2025